Floor Professional Service

Job Summary:
Experience in the e- gaming industry is not required- we welcome individuals who demonstrate a professional service mindset and a strong commitment to delivering exceptional customer service. Comprehensive training will be provided to help you thrive and grow within our company’s standards of excellence. If you enjoy connecting with people and working in a dynamic team environment, this could be the perfect opportunity for you!
As a Floor Service Professional (FSP), you are at the heart of our customer experience on the gaming floor. Your role is to ensure that every guest feels welcomed, well- guided, and fully supported while enjoying our gaming facilities. You are responsible for maintaining smooth operations and delivering excellent customer service.

Key Responsibilities:

- Monitor the condition of game machines during shifts and report any malfunctions to supervisors.

- Serve food and beverages exactly as requested by customers.

- Assist guests with using game machines and ensure they feel comfortable and supported.

- Provide information about promotions, game rules, and membership benefits.

- Maintain cleanliness in the assigned working area.

- Support and assist colleagues to deliver the best possible service and meet customer needs.

- Handle customer transactions, including cash, credit card payments, and support reward payouts.

Requirements

Education:

· High School Diploma with at least 3- year experience in hospitality industry or College Diploma

Experience:

- Applications must be submitted in English.
- Shift work: one shift will be fixed for one week, then rotated (Shift A: 6 AM – 2 PM, Shift B: 2 PM – 10 PM, Shift C: 10 PM – 6 AM).
- Good English communication skills.
- Female candidates only, aged between 22 and 30.
- Interview will be conducted entirely in English.

- Having working experience at hospitality industry is a plus.

Other Prerequisites

Benefits

“Employee of the Week/Month/Year” awards.

Premium health insurance.

Length of service rewards

Attractive and competitive salary compared to other service industries, details discussed during the interview.

13th- month salary bonus.

Monthly language proficiency bonus: $50–$400.

Meal allowance during working shifts.

Annual salary increase.

Full participation in social, health, and unemployment insurance.

Holiday bonuses (5 times/year).

Performance bonuses: twice a year.

Parking allowance.

Uniforms provided with laundry service.

Revenue bonuses.

Tips.

Dynamic, modern working environment with 100% foreign customers.

Clear career advancement opportunities.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-08-07 22:55:02