Floor Operation Team Leader (F&B)

Operation Tasks
- Receive defect lists from the Facility Department and work closely with tenants to ensure timely resolution.
- Oversee daily floor operations to ensure hygiene standards, food safety, and technical compliance.
- Handle customer complaints and other operational issues as they arise.
- Work with the Finance team on brand- related payment matters.
- Train, monitor, and manage the performance of team members and brand staff within the managed area.
- Coordinate with tenants and internal departments to resolve operational issues promptly.
Marketing Tasks
- Collaborate with brands on communication activities, promotions, and events.
- Review and analyze weekly and monthly floor sales performance.
- Monitor and update market trends and relevant industry information.
- Propose and execute sales- driven events and promotional activities.
Fitting- out
- Coordinate with Design and Facility teams to finalize drawings according to the approved timeline.
- Support tenants during the fitting- out period and grand opening stage.
- Instruct tenants on construction regulations and fire protection drawings.
Payment Management
- Follow up on payments to ensure on- time settlement and issue late- payment notices when necessary.
- Monitor and verify tenants’ daily and periodic sales to ensure alignment with system records.
- Track and verify rent, service charges, and utility fees; ensure debit notes and related official documents are issued to tenants on time.
Other Supporting Tasks
- Perform other business management–related support tasks as assigned by Management.

Annual Health Check / Khám sức khỏe định kỳ hàng năm
13th month salary / Lương tháng 13
Gift for special holidays / Thưởng Lễ Tết, dịp đặc biệtEngagement activities budget quarterly / Ngân sách tham gia các hoạt động gắn kết mỗi quý
Orientation; on- job training / Đào tạo định hướng và thực hiện công việc
12- 13 annual leaves per year / 12- 13 ngày nghỉ phép / năm (Có hưởng lương)2- 3 vacation leaves per year / 2- 3 ngày phép nghỉ dưỡng linh hoạt / năm (Có hưởng lương)

Cập nhật gần nhất lúc: 2026-01-22 16:55:03