Financial Operations Specialist

Get to Know the Role
We are looking for an Associate, FinTech Operations with at least 2 years of experience in FinTech operations, financial services operations, application operations, lending operations, or a related field.
The ideal candidate is proactive, resilient, detail- oriented, and able to take ownership of work with minimal supervision. You should be comfortable operating in a fast- paced environment and willing to learn system and application troubleshooting as part of the role.
In this role, you will support daily operations across Financial Group products, including Lending, Insurance, PayLater, and Consumer Financing. You will coordinate with internal stakeholders, external partners, and operational teams to ensure smooth product delivery, issue resolution, process improvement, and business continuity.
The Critical Tasks You Will Perform
Support rollout of new products, features, campaigns, partner processes, or operational workflows by preparing trackers, SOPs, checks, and operational requirements.
Learn and handle system or application- related operational issues, working with Product, Tech, Risk, Compliance, Customer Experience, and external partners where needed.
Maintain operational documentation, SOPs, process guidelines, issue logs, and other records to support consistency and business continuity.
Run and monitor day- to- day operations for Financial Group products, including Lending, PayLater, Consumer Financing, and other financial services offerings.
Support the Operations Manager on administrative coordination and other operational tasks required by team priorities.
Support customer or partner inquiries where required, including investigation, coordination, and follow- up until resolution.
Identify process gaps, recurring issues, and manual inefficiencies, then recommend improvements to improve productivity, cost efficiency, and user experience.
Track operational performance, prepare reports, maintain dashboards or trackers, and provide updates to the Operations Manager and relevant stakeholders.
Coordinate with internal stakeholders and external partners to ensure operational activities, product changes, and issue resolutions are executed smoothly.
Support application operations, including product setup, operational readiness, issue tracking, troubleshooting, escalation, and post- resolution follow- up.
Manage warehouse or product inventory- related operations where applicable, including coordination with warehouse teams or vendors to maintain adequate stock levels.
What Essential Skills You Will Need
Minimum 2 years of working experience in FinTech operations, financial services operations, lending operations, application operations, business operations, or a related role.
Experience in Lending, PayLater, Consumer Financing, digital banking, e- wallet, or other financial services.
Good stakeholder coordination skills, with the ability to work with multiple internal teams and external partners.
Working- level English communication skills.
Strong problem- solving skills, with interest in improving operational processes and reducing inefficiencies.
Good attention to detail when managing reports, trackers, SOPs, issue logs, inventory records, or operational data.
Proficiency in Microsoft Excel / Google Sheets and office productivity tools.
Exposure to app- based products, backend operations, application issue resolution, or product operations.
Good to Have
Able to work in a fast- paced environment with changing priorities.
Proactive attitude and willingness to learn, especially in system, application, and operational issue troubleshooting.
Bachelor’s Degree in Business, Commerce, Finance, Operations, Economics, or a related field.
BENEFITS:
• Stable working environment with clear processes.
• Full- salary social insurance contribution from the first month.
• Location: CMC Creative Space, Tan Thuan Export Processing Zone, District 7.
• 24/7 accident insurance coverage.
• Training and professional skill development opportunities.
• Working time: Monday – Friday (9h- 18h).
• 100% salary during probation period.

Cập nhật gần nhất lúc: 2026-07-20 14:55:02