Field Service Technician

**Please submit your CV in English**
Responsibilities
Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Configures and installs applicable software.
• Cleans and adjusts mechanical components.
• Participates in the implementation of measures to achieve agreed KPIs.
• Performs hardware repairs on a component level.
• Refills consumables as directed.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Gains familiarity with Field Service Technician practices and procedures.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Assists with special projects as assigned.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.

Health insurance 24/7
Annual Incentive Plan: 10%
14 annual leave days
- Phone allowance: 350,000VND/ month (company will pay directly to vendor)- Phone & sim card are provided
Transportation allowance: 950,000VND/ month
13th month salary

Cập nhật gần nhất lúc: 2026-03-16 18:30:04