Field Service Engineer

Technical Product Management
• Defines SW requirements (JIRA) for new modules and features (Requirement Engineering)
• Scouts and reports new product ideas and innovation with the goal to enhance the product and service portfolio
• Builds- up strong technical know- how on product / problem solving via structured knowledge transfer between the on- site support team, the Product Line and the R&D team
• Provides support for MMA & AFC model introduction (launching, demo, Semi shows)
• Conducts feasibility studies and sample bonding
• Engages in R&D projects during product definition / requirement engineering and customer testing
• Collects process / production / competitor data at customer site
Pre- & After Sales Support
• Support Sales and CPMs during Pre- Sales activities
• Establishes good customer relationship on technical level with all key accounts assigned
• Conducts evaluations and demos
• Provides Technical Info to CPMs/Sales and/or product group.
Technical Support
• Investigates issues at customer site and supports Engineering team (Software & Hardware) for fast and short time to solution
• Coordinates and provides technical solutions / problems solving on customer issues in collaboration with Field Service Engineer in Asia
• Conducts training to FSE’s and customers

Education
• Minimum 5 years of experience as a support engineer
• Diploma or degree in Electrical, Mechatronic Engineering, Automation or related major.
Work experience
• Experience within semiconductor backend industry
• Minimum 5 years of experience in a complex Technical environment, 3 years in Product Support environment with customer engagement
Expertise and methodology
• Korean language desirable
• Very good command of English (spoken & written)
• Good PC, MS- Office knowledge
Other requirement criteria
• High degree of flexibility required
• Travel readiness up to 50%
• Excellent communication skills
• High level of assertiveness
• Very strong analytical skills
• Good behavior in customer relations
• Intercultural understanding

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-08-13 01:40:02