Field Application Engineer (UAV and Gimbal Payload)

Technical Support and Troubleshooting:

Support testing and troubleshooting of payloads in various field conditions.
Provide on- site and remote technical support for Gremsy Gimbals and Payload systems.
Diagnose and resolve hardware, firmware, and software issues related to gimbal stabilization, payload integration operation

System Integration:

Configure and optimize payloads such as cameras, LiDAR, or multispectral sensors for specific applications (e.g., mapping, inspection, surveying).
Assist customers in the integration of gimbals and payloads with UAV platforms, including wiring, communication protocols and control software.

Pre- sales and Post- sales Support:

Deliver post- sales training to customers on the operation and maintenance of gimbal and payload system.
Work closely with the sales team to provide technical expertise during pre- sales activities, including product demonstrations and consultations.

Collaboration with R&D:

Collect and communicate customer feedback to the product development and R&D teams to improve product features and performance.
Test and validate new hardware and firmware updates before deployment to customers.

Documentation and Reporting:

Prepare detailed technical documentation, including user manuals, installation guides, and troubleshooting workflows.
Maintain accurate records of customer interactions and support cases to ensure high- quality service.

Customer Relationship Management:

Act as a technical consultant to help customers achieve their project objectives using UAV and Gremsy Gimbal Payload systems.
Build and maintain strong relationships with customers, ensuring satisfaction with product performance and support services.

Field Testing and Travel:

Travel to customer sites or field locations to provide hands- on support, training, and troubleshooting.
Conduct on- site field tests to validate payload performance under real- world conditions.

Qualifications

Experience:
Education: Bachelor’s degree in Aerospace Engineering, Electrical Engineering, Mechatronics, or a related field.

Experience in technical fields such as robotics, automation, or aerospace.
Prior experience with UAVs and gimbal payloads is a plus but not mandatory; training will be provided.
2+ years of experience working on field applications engineering.
Skills:

Strong analytical and problem- solving skills.
Excellent communication and interpersonal skills.
Familiarity with communication protocols like CAN, UART, or MAVLink is a plus.
Strong understanding of electronics, mechanics, and software integration.
Strong communication skills and customer- facing experience.

Preferred Qualifications

Knowledge of geotagging workflows and precision mapping applications.
Hands- on experience with tools like Mission Planner, QGroundControl, or similar UAV software is a plus.
Knowledge of UAV inspection and surveyliance applications.
Experience in Python, C++, or other programming languages is beneficial.

Working Conditions

Flexibility to travel extensively (up to 30% of the time).
Ability to work in outdoor and industrial environments for extended periods.
May require lifting and handling equipment during field operations.

Bonuses: 13th month salary, quarterly bonus, year- end bonus (based on business situation and performance)
Working time 5 days/week (Mon- Fri)
Opportunities for training and career development.
Opportunities to interact and collaborate, and travel abroad for business with international partners ( > 90% of our partners are international: USA, Europe, America, Southeast Asia, etc.). As our company specializes in technological products, it would be fantastic for those passionate about technology and eager to experience Gremsy&039;s products.
Be well- equipped with working equipment.
Internal engagement events: company trip, team trip, gifts on special occasions, sports clubs (running, football,..), year- end party, etc.
Annual leave: 12 days/year, extra 1 day on your birthday
A youthful, professional, and friendly working environment.
Full SHUI as Vietnamese law, advanced health insurance, annual health check

Cập nhật gần nhất lúc: 2025-09-24 10:55:03