Fdcr Senior Project Manager (Reserve Logistics)

We are seeking a seasoned Senior Project Manager to lead end- to- end initiatives related to Failed Deliveries and Customer Returns (FDCR). This role ensures alignment between internal teams (Warehouse, Customer Service, Commercial, Finance) and external platforms/3PLs, to reduce financial losses and improve recovery. The Project Manager will oversee strategic improvement initiatives, drive cross- functional collaboration, and ensure high- quality, data- driven reporting to management.
Responsibilities:
• Develop and maintain structured reporting to management on FDCR performance and initiatives.
• Lead and monitor the FDCR project roadmap across all stakeholders.
• Design and implement process improvements to reduce return rates and stock losses.
• Provide leadership support to the Analyst and Reverse Logistics Team Lead.
• Escalate recurring disputes and financial leakages to platform partners for resolution.
• Validate business hypotheses using data provided by Analyst; convert insights into action plans.
• Act as the main coordinator with Warehousing, 3PLs, Platform Partners, and internal departments.
• Facilitate cross- functional alignment meetings and drive accountability across teams.

Laptop provided
Premium health insurance
Annual leave: Fifteen (15) working days per calendar year.Sick Leave: Three (3) working days per calendar year.Work from home: One (1) day in per week
Competitive salary and benefits package (hybrid working model)Opportunity to work in a fast- growing e- commerce companyClear paths for career growth and leadership developmentA dynamic and collaborative work environment

Cập nhật gần nhất lúc: 2025-10-04 02:35:03