OVERVIEW OF POSITION
The F&B Senior Supervisor is responsible for overseeing the daily operations of the food and beverage outlets, including both service and kitchen coordination. The ideal candidate will have hands- on knowledge of kitchen processes, basic culinary skills, and the ability to lead a team to deliver exceptional guest experiences in line with service and hygiene standards.
Duties may include but not limited to:
Ensure cleanliness and compliance with health and safety regulations in both FOH and BOH.
Collaborate with kitchen team for menu understanding, specials, and promotions.
Assist with inventory, ordering, and stock control of F&B items.
Supervise and support daily operations of F&B service and liaise with kitchen staff to ensure smooth service flow.
Monitor food quality, presentation, and timeliness by coordinating with the kitchen.
Ensure staff adherence to grooming standards and service etiquette.
Conduct daily briefings with staff to communicate service standards and special requirements.
Address customer feedback and complaints in a professional and timely manner.
Manage opening and closing duties of the restaurant/outlet.
Provide training to team members on service procedures and food knowledge.
Operational Supervision
Oversee set- up and closing procedures.
Support in scheduling and shift planning.
Monitor staff during service to ensure excellence in execution.
Kitchen & Culinary Liaison
Review dish presentation and suggest improvements.
Understand basic cooking techniques and food terminology.
Ensure smooth communication between service and kitchen.
Customer Service Excellence
Engage with guests and provide a personalized dining experience.
Handle complaints and resolve service- related issues.
Hygiene & Safety Compliance
Ensure compliance with hygiene, safety, and sanitation protocols.
Conduct regular inspections of service and kitchen areas.
Training & Team Development
Mentor junior staff and conduct on- the- job training.
Evaluate staff performance and suggest improvement plans.
