F&B Attendant

Job summary:
Main Responsibilities
The incumbent is responsible to provide excellent service as set by the department. Ensure that you work to the best of your ability and set an example to other staff. Ensure your standards of personal grooming and hygiene meet those lay down by the resort. Be a member of a team dedicated to providing the best in quality and service.
• Ensure guest’s needs and reasonable requests are met.
• Endeavour to remember guest’s names and address them by their surname.
• Sell the hotel and Amanoi products and services using- selling and suggestive selling techniques.
• Promote the hotel and Amanoi Products and services.
• Sell and Promote Products and Services.
• Communicate with guests in a manner which promotes goodwill, trust and satisfaction.
• Log security incidents and accidents in accordance with hotel requirements.
• Total knowledge and understanding of Food preparation standard and procedure. Good command of beverage knowledge. Know beverage service well.
• Adhere to hotel cleaning and maintenance programs.
• Establish and maintain effective guest relations.
• Report any guest feedback to the supervisor/manager on duty.
• To be empowered to handle special requests and complaints from outlet guests .
• Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image.
• Adhere to the hotel’s security and emergency policies and procedures.
• Ensure a high level of cleaning is maintained in your work area.
• Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Take appropriate action to resolve guest complaints.
• Including names of other restaurant and bars and function rooms in the hotel.
• Seek opportunities to continually improve guest’s experience.
• Be familiar with property safety, current first aid and fire emergency procedures.
• Be familiar with services and facilities provided in the hotel.
• Initiate action to correct a hazardous situation and notify supervisors/ managers of potential dangers.

- Food service experience with general knowledge of restaurant operations preferred.
- Good English speaking & writing.
- Pro- active, honest, can work under presssure
- At least 1 year of experience in related field

- Training opportunities with Aman
- Basic salary + fixed SVC + Incentive bonus after 2 months of probation
- Full basic salary + full fixed SVC during probation
- Accommodation (non resident in Ninh Thuan) + 3 meals a day + Laundry service
- JLT Health care package after 6 months of service
- 13th+ Month salary

Cập nhật gần nhất lúc: 2025-11-04 12:45:03