Experience Attendant

Operation Preparation
• Prepare amenity as standard and ensure all ready before booked activity
• Liaise with other departments to ensure that experience operations run smoothly and that bookings are taken correctly, adhered to, and billed correctly
• Check and clean all equipment used during any activity or recreational event.
• Check reservation and guest in- house counting and VIPs list
Main duty
• Communicate between, organizer, supervisor, guide, and confidant to all hosts within the team.
• Present and introduce the activities compendium and or activity schedule to guests, suggesting suitable activities that provide for a personalized experience and answering questions regarding activities.
• Conduct excursions and activities inside and outside of the resort in a safe and efficient manner that provides a high standard of service to the guest.
• Effectively communicate with guests – verbally and through body language- to respond to any additional requests and to determine when an activity has been completed.
• Provide accurate information about available activities at the resort, gym usage, equipment usage rules and regulations.
Guest Service Related
• Take and receive comments and feedback, while at the same time be able to give clear, concise constructive feedback.
• Give exceptional service to go beyond the expectations of all guests.
Shift Closure
• At the end of the day ensure all equipment is checked and collected
• Report any damage or excessive wear for proper replacement.
 Have a complete understanding of and adhere to the Experience Department policy relating to fire, hygiene, health and safety
 Keep a professional working manner and show enthusiasm/ motivation at all times.
 Contribute to the morale and team spirit of the resort by maintaining effective relationships with your colleagues.
 Arrive on time in full uniform in accordance with the company grooming and hygiene guidelines and report for duty punctually.
 Participate in training as required and the building of an efficient Experience team.
General
 Complete any other duty assigned by superior

· Fluent in English; I understand that additional languages are preferred.

Duty meals.
Medical & accident insurance.
Transportation from/to resort & staff house.
Relocation & annual home leave ticket.
Other benefits will be discussed during the interview process
Fully furnished accommodation with housekeeping service.

Cập nhật gần nhất lúc: 2024-03-17 20:30:35