Job Description
Monitors and evaluates to the progress and effectiveness of training and development programs and makes recommendations for improvement.
Handles all tracking and communication of property training and reporting needs.
Monitor all training activities; facilitate all training and development efforts throughout the entire property to include orientation, supervisory development, skills training, recognition programs, internal communications and employee events.
Support Training Manager to design and develop materials for Developmental Training Program
Conduct needs analysis to determine specialized training needs on property.
Mainly in charge the implementation of Orientation, Soft Skill and Leadership Training
Function as an internal consultant to assist management in the analysis and identification of organizational issues and development.
Coach In- house Trainers and build a closed relationship to Training committee.
Design and produce training aids (i.e. case studies, simulations, games, exercises, etc.) and support materials.
Develops activities/curriculum to enhance standardized training programs.
Job Requirement
Strong consultancy and people influence skills
Bachelor degree in majority of training or business management
Excellent presentation and training delivery skills
A minimum of 3- 5 years’ experience as a Trainer in service industry of multinational company with large scale
Excellent guest service skills. Must have the ability to respond to handle difficult or stressful situations with tact and diplomacy.
Proficient in MS Word, Excel, PowerPoint, Exchange and Outlook.
Demonstrate the ability to be innovative in adult/organization training and development.
Strong experience in internal events
Knowledgeable and expertise in training methods, learning styles and training format such as workshops, seminars, web- based training…
Strong analysis, training and development skills such as design, implementing and evaluation must be.
Maintain a professional, neat and well- groomed appearance adhering to The Grand Ho Tram property standards
Excellent in English language, both oral and written;
Strong management, organization and planning skills
