Executive - Sales Support (Customer Service)

Assist in resolving all customer complaints and operational issues; Escalate issues with concerned Product teams as required.
Set up prospective customers and gather intelligence on relevant information.
Assist in exploring opportunities to service new trade lanes and cross sell appropriate EFL products/ services (e.g., Customs Brokerage, Air/ Sea Exports).
Discuss rates/ pricing quotes with customers while emphasizing EFL’s customer service levels and operational capabilities
Review, monitor and ensure consistent business volumes from key accounts/ customers at the branch.
Build and maintain professional relationships with existing customers.
Assist in conducting market research and segmentation to identify new prospects/ markets/ sectors for business development.
And other tasks from the board of management

Proficiency in English and MS Office.
Experience in CargoWise ERP system would be an added advantage.
Team player, flexible, hands- on with interpersonal skills and time management.
Ability to prioritize and multi- task in a fast paced, changing environment.
University graduated.
Detail- oriented, organized, and capable of handling multiple tasks under tight deadlines/ pressure.
Minimum of 1 years’ experience in freight forwarding (air and ocean freight, INCOTERMS).
Possess ability to build relationships with both internal and external teams.
Excellent communication and problem- solving skills/ troubleshooting skills: able to respond to delays, customs issues, damage, or unexpected problems.
High achiever, self- driven with excellent verbal and written communication skills (both English and Vietnamese).

The right salary and allowance, bonus offer to the right capacity and experience candidate
12 annual leave days
Salary: upon capacity.
13th salary payment
Social insurance, Bao Viet Insurance, unemployment insurance according to Labor Laws
Friendly working environment

Cập nhật gần nhất lúc: 2025-10-11 14:45:03