SCOPE OF WORK
Ensures successful execution of group and client satisfaction and acts as the central point of contact between the client and the operations team.
Responsible for providing administrative and function support for the MICE Division and Resort Sales Department
Proactively selling all Resort’s products & service as in: guest rooms, meeting rooms, F&B outlets and all recreational facilities when applicable.
Coordinates all requirements for assigned conferences, groups and events booked by the Sales and Marketing Department including conventions, meetings, incentives, and banquets, from initial contact to completion.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Event Management
Organize convention bookings from the date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage, and audio- visual needs.
Manage and coordinate assigned conventions, meetings, incentives, weddings, and events.
Conduct pre- conference meetings with clients and pertinent departments to confirm all relevant details.
Promote all meeting venues and F&B outlets to maximize events business.
Champion the Delphi FDC implementation.
Conduct intensive resort site inspections.
Client Relations
Maintain contact with the client throughout the event in conjunction with the Banquet Manager/Captain.
Engage with bookers, influencers, and decision- makers to maintain good client relationships and solicit future business.
Establish and maintain rapport with clients before, during, and after the conference, encouraging repeat business.
Proactively gain client feedback for satisfaction improvements through guest satisfaction research/records.
Communication and Coordination
Provide concise information in a timely manner to operational departments as required.
Ensure accurate recording of covers and revenue data in the sales and catering system.
Participate in weekly BEO meetings to discuss forthcoming events with F&B, Banquets, Kitchen, and other departments.
Prepare proposals and contract letters to customers efficiently and timely.
Financial Management
Initiate billing procedures, ensuring deposits and/or credit applications are received with adequate information and within an acceptable time frame.
Monitor group billing accounts for accuracy and coordinate with the Credit Manager for delayed payments.
Develop opportunities for incremental revenue to increase profitability by upselling food, beverage, and spa services.
Administrative Tasks
Assist in overseeing day- to- day events administrative tasks such as keeping organized event records, preparing minutes of all briefings and meetings, collating information for event reports, and related tasks in events administration.
Other Duties
Perform other duties as assigned.
