Executive Housekeeper/Trưởng Bộ Phận Buồng Phòng

Managing Housekeeping Operations
• Obtains list of rooms to be cleaned immediately and list of prospective check- outs or discharges to prepare work assignments.
• Ensures all employees have proper supplies, equipment and uniforms.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Supervises the property general cleaning schedule.
• Communicates areas that need attention to staff and follows up to ensure understanding.
Managing Departmental Costs
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service
• Empowers employees to provide excellent customer service.
• Responds to and handles guest problems and complaints.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Strives to improve service performance.
Conducting Human Resources Activities
• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local
• Ensures employees understand expectations and parameters.
Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.
• Uses all available on the job training tools to train new room attendants and provide follow- up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Observes service behaviors of employees and provides feedback to individuals.

Problem- Solving and Decision- Making Skills.
At least 2 years of work experience in Hospitality Industry
At least 1 year of supervisory experience.
Managing Execution Skills.
High school diploma/G.E.D. equivalent.
Leadership Skills.

Duty Meal
Joined in the Hotel&039;s training and development programs.
Comply with government Public Holidays.
Competitive salary and benefits
Service Charge
Offered relocation, home leave allowance.
Accommodation provided.
Joined in the associate activities.

Cập nhật gần nhất lúc: 2024-04-03 12:07:29