Executive Housekeeper

 Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential
 Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
 Determines appropriate staffing levels for forecasted business and schedules employees accordingly
 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
 Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
 Coordinates room availability with the Front Office Manager
 Coordinates room maintenance with Chief Engineer
Participates in the development and implementation of business strategies for the hotel which are aligned with Carlson’s overall mission, vision values and strategies
 Develops and implements strategies for housekeeping
 Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly
 Monitors assigned departments with compliance to safety standards
 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
 Performs other duties required to provide the service brand behavior and genuine hospitality
 At all times projects a favourable image of the Hotel to the public
 Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
 Maintains a favourable working relationship with all other hotel employees to foster and promote a co- operative and harmonious working environment
 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position
 Communicates performance expectations and provides employees with on- going feedback
 Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
 Recruits and selects qualified candidates
 Manages operation of (and/or outsourced relationship with) laundry
 Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals
 Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis
Develops and implements strategies and practices which support employee engagement
Adheres to hotel policies and procedures
 Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate
 Monitors status regularly and adjusts strategies as appropriate
Manages the operation of the housekeeping, public space and laundry areas; ensures that the rooms and public space areas are spotless and continually restocked and straightened
 Inspects rooms, public space and back- of- the house areas continually

 Able to collaborate effectively with other hotel employees and managers to ensure teamwork
 Strong organizational skills
 Minimum three years in management housekeeping position required
 Strong mathematical skills
 High school diploma required, bachelor’s degree preferred
 Ability to speak and read English

Working in a dynamic, professional environment with many opportunities for career development
Opportunities for training and development in an international hospitality environment
Be entitled to welfare policies in accordance with state and company regulations

Cập nhật gần nhất lúc: 2024-04-02 14:40:35