Role Objectives:
This role is in charge of defining long- term ESS strategic goals, developing new industries/new clients, building key customer relationships, identifying business opportunities, managing negotiation, and closing business deals.
This role works closely with the internal team (Business Development & Delivery), marketing team, and other BU to increase sales opportunities and thereby maximize revenue for ESS.
The ESS Manager is in charge of New Clients, improve ESS market position and achieve financial growth.
Job Descriptions:
Financial Goal Achievement:
Strategize with other managers to set targets and accomplish business growth goals.
Be in charge of team revenue target.
Follow- up with Consultants on customers’ payment.
Business Development:
Research market & economics trends to identify potential industries.
Prospect for potential new clients and turn this into increased business.
Negotiate fees and contract terms with clients.
Work with both international and local client companies to conduct recruitment orders for Upper Management level.
Be accountable for maintaining and developing candidate pool through networking, advertising, referrals…
Set up meetings between client decision makers and company’s practice leaders/Principals.
Services Delivery:
Responsible for end- to- end candidate management, including sourcing, screening, interviewing, and preparing detailed assessment reports to ensure client satisfaction with shortlisted profiles.
Join to find creative, effective solutions for team challenges.
Oversee the whole working process and effectiveness of subordinates.
Prepare or review recruitment ads and process of posting on suitable channels.
Independently manage the projects of recruitment and assessment for senior, top professionals candidates and executive levels + very important searches.
Manage some key accounts assigned by team leaders.
Coordinate with clients to ensure smooth process.
Internal Coordination:
Exchange information for the Delivery Team & Back office in daily activities to fulfill their tasks; ensuring good coordination with the Delivery Team in delivering the high and consistent quality to the candidates and clients.
Provide supports for related teams in activities relating to account management.
Participate in cross departmental projects, when required.
Liaise with related teams to ensure alignment in processes.
Database Management:
Manage database resources in terms of organized manner, easy for accessible and user- friendly.
Ensure accurate records in the recruitment database.
Process Optimization:
Join to streamline working processes.
Contribute & Implement innovative ways of working and tools to improve productivity.
Reporting:
Join to propose more effective way of reporting and recognition for performance.
Manage subordinates to generate reports on services effectiveness on regular basis and be in charge of individual reports.
Regulatory Compliance:
Support audits by providing accurate records and thorough explanations of procedures (if any).
Ensure all activities align with laws regulations, company&039;s policies, procedures, preventing compliance risks.
Services Delivery:
Responsible for end- to- end candidate management, including sourcing, screening, interviewing, and preparing detailed assessment reports to ensure client satisfaction with shortlisted profiles.
Manage some key accounts assigned by BU Heads.
Attend industry functions, such as association events and conferences, and provide feedback and information on market and emerging trends.
Independently manage the projects of recruitment and assessment for senior, top professionals candidates and executive levels + very important searches.
Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
Oversee the whole working process and effectiveness of subordinates.
Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.
Lead to find creative, effective solutions for team challenges.
Coordinate with clients to ensure smooth process.
Internal Coordination:
Participate in cross departmental projects, when required.
Exchange information for the Delivery Team & Back office in daily activities to fulfill their tasks; ensuring good coordination with the Delivery Team in delivering the high and consistent quality to the candidates and clients.
Proactively act as an advisor to the Delivery Team and Back Office in aligning certain standard requirements of the whole ESS department regarding the process & system, efficiency, reporting, etc.
Be an involved and proactive member of the ESS management team, critically assessing management information and proposing creative/effective solutions for challenges the team faces or trying to avoid.
Database Management:
Manage database resources in terms of organized manner, easy for accessible and user- friendly.
Ensure accurate records in the recruitment database.
Process Optimization:
Lead to find innovative ways of working and tools to improve productivity.
Contribute to streamline working processes.
Reporting:
Lead to propose more effective way of reporting and recognition for performance.
Manage subordinates to generate reports on services effectiveness on regular basis and be in charge of individual reports.
Regulatory Compliance:
Support audits by providing accurate records and thorough explanations of procedures (if any).
Ensure all activities align with laws regulations, company&039;s policies, procedures, preventing compliance risks.
Client/ Candidate Consultation and Support:
Provide on- going and consistent contact with candidates while offering professional and value- added services.
Play a role of primary contact and a bridge between clients and candidates.
Provide support and consultation for top clients, senior and top professionals candidates, executive levels in timely manner to make sure the high quality provision.
Team Management & Development:
Align strategies with team member and manage them on working performance.
Manage client expectations before delegating assignments to subordinates.
Coach the staff members to ensure they can handle and fulfill their tasks effectively and efficiently as well as following the ESS process and system appropriately.
Manage resources to enhance efficiency, maximize margins.
