Mô tả công việc
We are seeking a highly skilled ERP Manager to plan, design, implement, and support ERP solutions for Y4A.
The ERP Manager will play a key role in ensuring projects meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change, including changes to business processes, systems, and technology, job roles, and organization structures.
The primary responsibility will be to create and implement project management strategies and plans that maximize employee adoption and use and minimize resistance. The ERP Manager will work to drive faster adoption, higher ultimate utilization, and greater proficiency with the changes that impact employees.
RESPONSIBILITY AND AUTHORITY
ERP Program Governance & Strategy
Own program charter/OKRs; align to strategic goals;
Define scope/priorities & stage- gates; chair steering inputs; ensure business alignment.
Delivery Management (Discovery → Adoption)
Drive on- time, on- budget delivery across phases.
Apply PM framework/tools; baseline scope/schedule/ budget/quality; track benefits;
Roadmap & Integration Architecture
Define integration patterns/data flows; sequence releases; manage dependencies.
Build short/long- term roadmap; blueprint E2E processes;
Stakeholder Engagement & Communications
Stakeholder map; engagement plan; yearly comms calendar;
Audience- based messaging; track reach/sentiment; exec talking points.
Change Management, Training & Adoption
Curricula & playbooks (LMS); pilots/UAT.
Impact analysis & readiness; role mapping;
Vendor & Contract Management
Select/onboard; define SOW/SLA/penalties; QBRs; acceptance criteria; manage change orders.
Build/maintain strong vendor & partner relationships;
Business & Operations Process Alignment
Partner cross- functionally to remove bottlenecks; “connect the dots” using cross- knowledge.
Coordinate business/ operational systems & processes to support strategic goals;
Operational Performance Monitoring & Issue Management
Plan/monitor/analyze day- to- day KPIs;
Drive continuous improvement; escalate P1.
Define success metrics; monitor change progress; track/report issues;