ERP ADMINISTRATOR

System Administration & Maintenance

Database tuning with support from IT Infrastructure administrator.
Monitor system logs, batch tasks, server health, and background jobs.
Perform patch installations, version upgrades, and testing of system enhancements.
Manage day- to- day operations of the ERP system , ensuring system stability, security, and performance.
Oversee user access, permissions, role setups, and segregation of duties.
Ensure proper backup, disaster recovery, and security policies.

Support & Troubleshooting

Liaise with ERP vendor or technical vendors when escalation is required.
Diagnose and resolve system errors, workflow failures, integration issues, and performance bottlenecks.
Provide Level 1 support issues across Finance, Supply Chain, Manufacturing, or relevant modules.

Business Process & User Support

Identify opportunities to streamline processes and automate tasks within the ERP.
Collaborate with stakeholders to understand operational needs and translate them into system configurations or improvements.
Develop and maintain functional documentation and SOPs.
Provide user training and refreshers to ensure high adoption and correct usage.
Ensure that all integrations of sub- systems are supported and troubleshoot for any failure.

Data Management

Ensure data integrity, validation, and compliance with internal governance.
Oversee master data setup and control (Items, Suppliers, Customers, Chart of Accounts, etc.).
Perform data imports/exports using Sage X3 tools (ADC, Excel add- ins, etc.).

Integration & Technical Support

Support integrations between ERP and external applications
Working PowerBI knowledge is useful to support existing data models.
Knowledge of Jaspersoft reporting tool is an advantage.
Work with developers on scripts, customizations, and APIs.
Review and optimise existing custom objects, reports, and workflow

ERP team management

Ensure that all data preparation are ready to support time critical MRP run
Lead a team of ERP assistants who are responsible for basic ERP master data such as SKU , BOM creation.

Required Qualifications & Experience

Good command of English language is a MUST and must be competent in in written and spoken form.
Bachelor’s degree in IT, Computer Science, Accounting, Supply Chain, or related field.
Minimum 5 years of hands- on experience in ERP administration, preferably managing systems running for multiple years.
Strong knowledge of the following:
Preferable with Sage X3 administration console, folder management, batch server, Syracuse Administration.
Role- based security, workflows, and parameter settings.
ERP functional modules (Finance, Distribution, Manufacturing).
SQL database (basic queries, monitoring).
Proven experience with system upgrades, patches, and environment maintenance.
Familiarity with APIs, customisation frameworks, and integration tools preferred.

Personal Skills

Able to work independently and manage multiple priorities.
Proactive mindset with continuous improvement orientation.
Strong analytical and problem- solving abilities.
Excellent communication with both technical and non- technical users.

Nice- to- Have

Knowledge of other ERP systems or cloud migration.
Experience in Power BI ( or similar tool) , data warehousing, ETL tools.
Experience supporting a multi- country or multi- entity environment.
Background in manufacturing industry.

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Cập nhật gần nhất lúc: 2025-12-11 16:55:02