Ecommerce Operation

Customer Service (CS – Chat & Customer Feedback)
Continuously improve customer service processes and workflows.
Reply to customer reviews and inquiries using standard scripts while ensuring compliance with content guidelines.
Handle live chat according to assigned shifts and respond within platform SLA.
Resolve customer issues related to orders, provide product information, order guidance, and warranty policy support.
Refunds & Returns Management
Receive and process refund/return requests from customers.
Follow up with customers to increase withdrawal rates of refund requests.
Verify eligibility, prepare evidence (photos, videos, documents), and submit disputes/claims to Shopee/Lazada within deadlines to minimize rejection rates.
Maintain and update daily Refund Tracker, highlight cases nearing deadline.
E- commerce Inventory Management
Ensure accurate stock synchronization across systems to avoid overselling or unlisted stock- outs.
Monitor actual stock levels across online warehouse, central warehouse, and e- commerce platforms.
Coordinate with warehouse and line manager to update stock levels promptly.
Prepare inventory reports, classify fast- moving vs. slow- moving items, and propose stock transfers, replenishments, or clearance.
Provide alerts when inventory falls below safety thresholds.
Operational Tracking & Reporting
Analyze root causes of operational issues and propose corrective actions.
Generate periodic reports on on- time delivery rate, return/refund rate, inventory accuracy, and operational costs.

Preferred: prior experience in dispute/refund handling with Shopee/Lazada or inventory management for e- commerce.
Strong communication & problem- solving skills (fast, polite, and policy- compliant chat response).
Minimum 1 year of experience in roles such as online customer service, e- commerce operations, order handling, refund/return processing, or inventory management.
Proficient in working with inventory data and reconciling stock across systems/platforms.
Careful, process- driven, and highly responsible.
Experience in retail, logistics, or customer service is an advantage.
College/University degree in Economics, Business Administration, Logistics, Supply Chain Management, E- commerce, or related fields.
Detail- oriented, deadline- driven, especially with refund cases.
*Southern Vietnamese tone

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2025-09-08 22:35:02