Ecommerce Associate

Objective of role:
As an Ecommerce Sales Associate, your primary objective is to drive online sales and contribute to the overall growth and success of our ecommerce platform. You will be responsible for various tasks related to managing our website, engaging with customers, and optimizing the online shopping experience to maximize sales and customer satisfaction.
Detailed responsibilities/accountabilities
Sales Generation:

Planning & implement & follow up individual sale plan to meet or exceed sales targets.
Identify opportunities for upselling and cross- selling to increase average order value.
Actively promote and sell products on the ecommerce platform.

Customer Engagement:

Contribute ideas for improving customer engagement.
Provide exceptional customer service to enhance the overall shopping experience.
Respond to customer inquiries promptly and provide accurate product information through all social channels.
Assist customers in the order process, addressing concerns and resolving issues.

Ecommerce Website Management:

Collaborate with the merchandise team to create compelling product descriptions and visuals.
Manage inventory levels and process with the fulfillment to ensure timely order processing.
Ensure product listings are accurate, up- to- date, and visually appealing.

Analytics and Reporting:

Analyze sales data to identify trends, customer preferences, and areas for improvement.
Generate regular reports for line manager to evaluate the effectiveness of sales strategies and initiatives.
Track key performance indicators (KPIs) such as conversion rates, average order value, and traffic.

Collaboration:

Update & report customer feedback and suggestions for product/ service improvements with relevant departments.
Work closely with the marketing, supply chain, finance, accountant departments.

Requirements
· Can work 2 shifts (9am- 4pm, 4pm- 10pm), 1 day off/week
· Candidates with 2 years of experience as customer service/ online sale/ ecommerce. Experience in retail, fashion, cosmetics, jewelry is an advantage.
· Excellent communication and interpersonal skills.
· Adaptability to changes in technology and the ecommerce landscape.
· Skilled in using social networks, knowledge of e- commerce.
· Proficient in Microsoft office.
· Detail- oriented and capable of managing multiple tasks in a fast- paced environment.
· Good problem solving and situational skills.
· Good communication skills, English is an advantage.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-05-11 23:55:03