Duty Manager

Position Overview
The Duty Manager is responsible for overseeing hotel operations during assigned shifts, ensuring guest satisfaction, maintaining service standards, and supporting smooth coordination among departments. This role serves as the key point of contact for guests and staff in the absence of senior management, handling issues efficiently and upholding the hotel’s professional image.
Key Responsibilities
Operations Oversight
Monitor staff performance and ensure service standards are met
Ensure hotel policies, procedures, and safety standards are followed
Supervise day- to- day operations across key departments (Front Office, Housekeeping, F&B, etc.) during assigned shifts
Coordinate with departments to resolve guest concerns and operational issues promptly
Guest Relations & Service Quality
Act as the main contact for guest inquiries, requests, and complaints during duty hours
Ensure a high level of personalized service and a smooth guest experience
Monitor and respond to guest feedback in real time
Handle VIP arrivals, guest check- ins/outs, and special requests
Crisis & Incident Management
Handle emergency situations professionally and follow proper procedures
Maintain detailed duty logs for smooth handovers and record- keeping
Ensure timely communication and reporting of any incidents to senior management
Team Support & Coordination
Support and guide frontline staff to maintain performance and morale
Assist with staff shift changes and task assignments when needed
Report any staffing or operational concerns to department heads or senior management
Administrative & Reporting
Support the front office with administrative tasks when required
Prepare daily shift reports, including guest feedback, incidents, and operational notes
Monitor occupancy, VIP arrivals, and special events impacting operations

- Excellent communication, interpersonal, and problem- solving skills
- Strong leadership and decision- making abilities under pressure
- Minimum 2–3 years of experience in a similar role at a 4–5- star hotel
- Good understanding of hotel operations and guest service standards
- Willingness to work flexible hours, including evenings, weekends, and holidays
- Proficiency in English; Korean language is a plus
- Bachelor’s degree in Hospitality, Hotel Management, or a related field

- Other benefits in accordance with company policies.
- Salary will be offered at a competitive rate, depending on qualifications and experience.
- Basic benefits: staff meals, uniform, parking allowance, social insurance.

Cập nhật gần nhất lúc: 2025-10-18 19:00:04