PRIMARY RESPONSIBILITIES:
Responsible to ensure that all Financial and Audit Procedures are respected.
During their duty, Duty Manager is expected to lead as an example in terms of appearance, attitude, equity & professionalism. Their main role is to ensure the proper work of the operations in the following sections: Front Desk, Guest Relation, Group Coordinator, Operator and Business Centre.
To ensure that the close day is done correctly and that the number of "No Show", "Rooms Occupied", “Complimentary” and "House Use" are accurate. The Duty Manager will as well supervise the accuracy of the daily financial reports issued by Front Office.
To ensure that a pertinent/relevant Duty Manager logbook is maintained updated and to check the logbook from the different sections of the Front Office to ensure that clear, constant and updated communication lines are kept with all Front Office staff.
The Duty Manager will join daily the Front Office Manager briefing & weekly the Front Office Meeting to bring with dynamism and initiatives all the questions, case studies & new ideas to be considered and discussed.
To keep full records of incoming and outgoing items in the Duty Manager Safe & to ensure proper follow up.
To maintain per shift an accurate record in the Duty Manager&039;s logbook of items and incidents which may be of concern to the management and/or which may require further attentions.
The Duty Manager will act personally with a member of Security for any Safe Opening in the hotel, following the security procedures and will record any of this action on the appropriate format.
The Duty Manager will be in permanent contact with the Front Office Manager to report any guest comment, or problem and to ensure a good co- ordination and quick communication on both sides.
The Duty Manager will go through the correspondence of all the arrivals every night to ensure that the conditions and rates confirmed upon reservations are clearly updated and followed up on the Front Office side. To report to Front Office Manager any irregularity the day after.
The Duty Manager will be the first to be called if a guest is looking for a member of the management team.
The Duty Manager will be very active giving full information & updates to all the Front Office staff. During the absence of Assistant Front Office Manager, the Duty Manager will conduct by his/her own this briefing. They will encourage a good interactivity with all the Front Office staff, to listen and understand their questions and problems and to give appropriate answers and solutions in line with the Dusit La Palais Tu Hoa Hanoi procedures and organization.
To ensure the overall co- ordination of the Front Office Operations and to assist all sections of the Front Office department.
The Duty Manager will do personally at nighttime all the controls established in the audit procedures and report any irregularity to Front Office Manager on the following day.
To be in alert and to call Security right away when a guest has a suspect attitude or luggage, when there is a serious conflict or beginning of fight in the premises of the hotel. Any of these cases must be reported in the Duty Manager&039;s logbook.
Responsible for a detailed Duty Manager Handover by going through the activity of the day, the problems found, the follow up to do, the tasks not completed yet…
To ensure the proper follow up of the room requests & co- ordination with housekeeping regarding the priorities in room cleaning.
The Duty Manager will ensure that the immigration registration is done fully as per procedures established.
