Duty Manager - Trưởng ca bộ phận tiền sảnh

- Check and report the damage in the Lobby area to timely guide, ensuring the equipment, tools, tools of the department are always in good operating condition.
- Under the direct assignment of the Manager, is responsible for supervising daily work at the department, capturing operational and guest- related information for timely settlement.
- Professional training, customer service skills and case handling for employees of the department in a professional manner.
- Prepare room status reports, revenue reports and other statistical reports to report to the department heads.
- In case the Lobby Manager is absent, it is responsible for leading and running the department, ensuring the work of the department is run smoothly.
- Coordinate with the Receptionist, Customer Care Team Leader and related departments in organizing and welcoming a large number of rooms to ensure customer satisfaction.
- Hotel representatives resolve all issues related to hotel operations in the absence of the Board of Directors and Section Managers.
- Actively coordinate with relevant departments to resolve customer complaints and complaints if any.
- Check, supervise and guide employees to work properly processes and regulations to best serve customers.
- Check the payment procedures of check- out guests during the day, including groups.
- Perform other duties, as assigned.
- Solve customer complaints within their authority to satisfy customers, ensure that guest complaints are handled thoroughly throughout the day and immediately reported to the leader of the information- holding department.
- Be entitled to upgrade the room class, offer free services such as shuttle, see off guests, food and drink vouchers for guests within their authority to handle guests&039; complaints.
- Check the preparation of VIP guests and check the VIP room before arrival to make sure everything has to be completed.
- Periodically assess the performance of employees and make recommendations to the Division Manager on reward or discipline.
- Periodically check the payment status of guests in the long term.
- Timely support for other positions in the department to ensure maximum efficiency of service and customer care.

- Has a strategic vision and good organizational capacity.
- Understanding of visitor psychology.
- Know the rules of the hotel and department.
- Know how to use hotel management software.
- At least 02 years of experience working in the Lobby Division.
- University graduate or above.
- Good communication.
- Organizational skills, leadership skills, good communication skills.
- Having a certificate of receptionist&039;s professional
- Good problem- solving and handling skills.
- Fluency in information technology office.
- Understanding the basic knowledge about diplomacy and security.

_ Professional working environment
_ Service charge
_ Competitive salary and package

Cập nhật gần nhất lúc: 2025-10-29 11:45:04