Duty Manager / Tiền Sảnh

 Supervises and directs Reception and Reservations personnel.
 Analyses the rate variance report to ensure rooms revenue control
 Promotes inter- hotel sales and in- house facilities.
 Cooperates, coordinates and communicates with other hotel departments as required.
 Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
 Ensures VIPs and priority club guests receive special attention
 Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
 Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
 Works with Superior and Human Resources on manpower planning and management needs
 Provides input for Front Office meetings.
 Supports and assists Front Office personnel and all departments at peak periods.
 Ensures front line staff complies with FIT marketing techniques and maximize sales.
 Responds to guest needs and resolves related problems
 Analyses and approves discounts and rebates.
 Assists Guest Relations in greeting, rooming, and sending off VIP guests.
 Takes action with the Property Management Systems (PMS) in emergency situation.
 Fully conversant with all hotel emergency procedures.
 Perform any other duties which may be assigned by the management from time to time.
 Checks billing instructions and monitors guest credit
 Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
 Inspects front of house and back of house regularly for cleanliness.
 Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
 Provides functional assistance and direction to all departments.

Required Skills –
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Good writing skills
• Problem solving and organizational abilities
• Proficient in the use of Microsoft Office and Front Office System
Qualifications –
• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
Experience –
• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

- Duty meal and uniform provided
- Team building and Colleague Events as per IHG&039;s activities
- Competitive salary and service charge
- Social Security as per Labor Law
- Special Service Discount to all colleagues
- Bonus on holidays (New Year, Tet, Independence Day, ...)
- Annual Health Check

Cập nhật gần nhất lúc: 2025-10-20 06:35:03