Duty Manager | Quản lý trực ca

• Provides input for Front Office meetings.
• Ensures VIPs and A/Club club guests receive special attention
• Assists department manager to ensure departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.
• Responds to guest needs and resolves related problems
• Checks billing instructions and monitors guest credit
• Provides functional assistance and direction to all departments.
• Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book
• Analyses and approves discounts and rebates.
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Fully conversant with all hotel emergency procedures
• Supervises and directs Reception & Bell team personnel.
• Report daily activities in logbook
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• Reports directly to and communicates with the Front Office Manager or their delegate on all pertinent matters affecting guest service and hotel operations.
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
• Analyses the rate variance report to ensure rooms revenue control
• Promotes inter- hotel sales and in- house facilities.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Ensures front line staff complies with FIT marketing techniques and maximize sales
• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
• Inspects front of house and back of house regularly for cleanliness and tidiness.
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Takes action with the Property Management Systems (OPERA) in emergency situation.
• When on night shift, performs duties per the Night Managers duties
• Supports and assists Front Office personnel and all departments at peak periods.

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
• Problem solving and organizational abilities
• Good writing skills
• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
• Proficient in the use of Microsoft Office and OPERA
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Competitive salary & benefits
Training & development opportunities in an international resort environment
Accomodation, meals as well as other benefits are available

Cập nhật gần nhất lúc: 2024-03-11 10:20:45