DUTIES AND RESPONSIBILITIE
Greet the VIP guests of the hotel. As directed by the Front office Manager. Perform special services for VIP Guest’s.
Oversee and supervise guest arrivals and departures with the front office supervisor
Motivate and maintains good staff relations.
To discuss all matters that needed to follow up with the next shift (Front Office
Assist Reception, Guest Relations and Bellman during they are busy.
Approve and sign for allowances, rebates etc., as required by Finance team.
Maintain and be guided of hotel policy on credit/lost and found hotel guests properties.
Co- ordinate with all departments concerned in order to maintain Front Office functions properly.
Check cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
Focus on customer satisfaction (Guest Feedback, Social Media Review). Handle guest complaints and other related problems and report on the Guest Feedback logbook.
To responsible for front office operation during the absence of Front Office Manager
Financial Performance (Upselling, Room Revenue, Operation Auditing)
Answer guests inquires, attend to the needs of the guests.
Authorise charges to be made for late departures and/or compliments on them.
Supervisor).
Approve the working schedule for the front office attendants and submits them to Front Office Manager
Have a complete understanding of the Front Office Policies and Procedures, Job Description, Hotel Employee Handbook, Hotel’s policy relating to fire, safety and health
Showing Initiative, Problem Solving, Staff Training, Team Leading
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with Front office Manager and Front Office Supervisor.
Have a good knowledge of all systems and standard operating procedures of Front Office
and to adhere to the regulations contained therein. Report any hazard to health or safety immediately to Front Office Manager or any other appropriate Department Head
Assign and approve Duty roster for all Front Office staff.
