Duty Manager

Spend some times in the lobby to cultivate relationships with the hotel guests and the FO team
To keep full records of incoming and outgoing items in the Safe & to ensure proper follow up.
To ensure the proper follow up of the room requests & co- ordination with housekeeping regarding the priorities in room cleaning.
Responsible to keep all FO Standards and Procedures online with the Heartist handbook Policies.
Contact with the Front Office Manager to report any guest comment, or problem and to ensure a good co- ordination and quick communication on both sides.
To ensure the overall co- ordination of the Front Office Operations and to assist all sections of the Front Office department.
To motivate all the staff regarding the selling and upselling programmers, and to make sure that the rates given are matching with the instructions received. To do the proper controls as per procedures established.
Responsible to ensure that all Financial and Audit Procedures are respected.

Working knowledge of MS Excel, Word, & PowerPoint
Secondary/High school education
Minimum 2 years of relevant experience in a similar capacity
Excellent reading, writing and oral proficiency in English language

Professional working environment
Comprehensive training & career development opportunities
Service charge & meal allowance during pre- opening phase
Competitive salary & benefits

Cập nhật gần nhất lúc: 2025-11-02 02:00:05