Duty Manager

ADMINISTRATIVE
Ensures that all Reception staff performs duties in accordance with hotel policy.
Participates in all staff and training meetings as directed by the Front Office Manager.
Ensures the efficient operation of all Front Office departments at night.
OPERATIONAL
To have a complete list of emergency telephone numbers and list of hotel’s emergency team at the Resort Host desk.
Ensures all master folios are checked before the end of the shift.
Registers any guest or staff problems or complaints shift record for the attention of the Front Office Manager
To complete any additional tasks assigned by the Front Office Manager.
Handles guest requests and immediately assists with problems and complaints to create guest satisfaction.
Plan training and implemented.
To inspect the hotel’s main entrance, corridor, and public areas on a daily basis and report finding in Resort Host Log Book.
To maintain good working relationship with all departments.
Reports any potential health or safety hazards promptly to the Front Office Manager
To constantly be in contact with in house guests during their stay by visiting them in restaurants, and throughout the out.
To observe the conduct and appearance of associates during the overnight shift.
Ensures master keys are checked and secured.
Performs other duties as maybe requested by the Front Office Manager.
Provides current information about tourist attraction, restaurants; entertainment facilities and current events in the local area to the Front Office staff as required.
Checks safety deposit box keys and reports missing keys to Front Office Manager.
Ensures hotel facilities and services are promoted to guests and visitors.
Other tasks shall be discussed via interview.
Attend morning meeting and manage department operation when FOM is absent.
Ensures all credit adjustments and rebates are correctly accounted and recorded on a nightly basis.
When necessary, to investigate all guest and associate accidents and report the circumstances to Management.
Provides assistance to guest in all hotel emergency evacuation and medical procedures.
Department cost control.
Provides current information about hotel facilities, services and special events to Front Office staff as required.
To be aware and respond to all hotel emergency situations, ensuring the safety of guests, associates and yourself by following the hotel’s policy and procedures for handling emergencies and remaining calm and being in control of the situation.
Maintain an awareness of hotel emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel and guest security.
Ensures high standards of personal appearance and hygiene, correct uniform and badge as outlined in the staff handbook for all Front Office staff under supervision.
Ensure VIP is welcomed and bid farewelled. Their room is checked by FO before their arrival
Prepares necessary room vouchers and other information for following day’s business.
Ensures night audit streams are administered efficiently and correctly according to hotel procedure and policy.
Conducts briefing with staff regarding VIP’s or group tour arrivals and special events and functions which will occur during the shifts.
To always be visible and accommodating for all of our guest and staff needs

Fluent in English.
Good communication skills, management skills, and problem- solving skills.

12 to 14 days annual leave.
Receiving 100% of salary during probation time.
Free- provided Bao Viet health and accident insurance.
Pre- opening allowance from 2 million Vietnam Dong to 4 million Vietnam Dong per month.
Other attractive bonus policies for encouragement and motivation
Free training courses from basic to advance by Banyan Group Academy.
Contribution of social insurance, health insurance and unemployment insurance based on total salary (from probation period).
22 standard working days per month.
Young and dynamic working environment.
Free- provided accommodation with full- equipped and modern facilities according to Banyan Group standards (Electric water heater, AC, TV, internet, cable TV).
Pre- opening Service Charge bonus 1 million Vietnam Dong per month.
Positive career development opportunities.

Cập nhật gần nhất lúc: 2024-03-15 09:24:55