Duty Manager

ANGSANA QUAN LAN
Mức lương
Đang cập nhật
Địa điểm làm việc
Vân Đồn, Quảng Ninh
Kinh nghiệm yêu cầu
1 - 2 năm kinh nghiệm
Chi tiết tin tuyển dụng

Mô tả công việc

* ADMINISTRATIVE
- Ensures that all Reception staff performs duties in accordance with hotel policy.
- Participates in all staff and training meetings as directed by the Front Office Manager.
- Ensures the efficient operation of all Front Office departments at night.
* OPERATIONAL
- Conducts briefing with staff regarding VIP’s or group tour arrivals and special events and functions which will occur during the shifts.
- Provides current information about hotel facilities, services and special events to Front Office staff as required.
- Provides current information about tourist attraction, restaurants; entertainment facilities and current events in the local area to the
Front Office staff as required.
- Registers any guest or staff problems or complaints shift record for the attention of the Front Office Manager
- Ensures night audit streams are administered efficiently and correctly according to hotel procedure and policy.
- Ensures all credit adjustments and rebates are correctly accounted and recorded on a nightly basis.
- Ensures hotel facilities and services are promoted to guests and visitors.
- Checks safety deposit box keys and reports missing keys to Front Office Manager.
- Prepares necessary room vouchers and other information for following day’s business.
- Handles guest requests and immediately assists with problems and complaints to create guest satisfaction.
- Ensures all master folios are checked before the end of the shift.
- Ensures master keys are checked and secured.
- Maintain an awareness of hotel emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel
and guest security.
- Provides assistance to guest in all hotel emergency evacuation and medical procedures.
- Ensures high standards of personal appearance and hygiene, correct uniform and badge as outlined in the staff handbook for all Front
Office staff under supervision.
- Ensure VIP is welcomed and bid farewelled. Their room is checked by FO before their arrival
- Reports any potential health or safety hazards promptly to the Front Office Manager
- To always be visible and accommodating for all of our guest and staff needs
- To observe the conduct and appearance of associates during the overnight shift.
- To inspect the hotel’s main entrance, corridor, and public areas on a daily basis and report finding in Resort Host Log Book.
- Attend morning meeting and manage department operation when FOM is absent.
- Department cost control.
- To have a complete list of emergency telephone numbers and list of hotel’s emergency team at the Resort Host desk.
- When necessary, to investigate all guest and associate accidents and report the circumstances to Management.
- To constantly be in contact with in house guests during their stay by visiting them in restaurants, and throughout the out.
- To be aware and respond to all hotel emergency situations, ensuring the safety of guests, associates and yourself by following the
- Plan training and implemented.
hotel’s policy and procedures for handling emergencies and remaining calm and being in control of the situation.
- Performs other duties as maybe requested by the Front Office Manager.
- To maintain good working relationship with all departments.
- To complete any additional tasks assigned by the Front Office Manager.
- Other tasks shall be discussed via interview.
* Benefits:
- 22 standard working days per month.
- Pre- opening Service Charge bonus 1 million Vietnam Dong per month.
- Free- provided accommodation with full- equipped and modern facilities according to Banyan Group standards (Electric water heater, AC,
- Receiving 100% of salary during probation time.
- Pre- opening allowance from 2 million Vietnam Dong to 4 million Vietnam Dong per month.
TV, internet, cable TV).
- Other attractive bonus policies for encouragement and motivation
- Free- provided Bao Viet health and accident insurance.
- Positive career development opportunities.
- Contribution of social insurance, health insurance and unemployment insurance based on total salary (from probation period).
- 12 to 14 days annual leave.
- Young and dynamic working environment.
- Free training courses from basic to advance by Banyan Group Academy.

Yêu cầu công việc

- Fluent in English.
- Good communication skills, management skills, and problem- solving skills

Cập nhật gần nhất lúc: 2024-04-05 22:25:25

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ANGSANA QUAN LAN

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Thông tin chung

Ngành nghề
Khách sạn - Nhà hàng
Cấp bậc
Quản Lý / Trưởng Phòng
Kinh nghiệm yêu cầu
1 - 2 năm kinh nghiệm
Trình độ yêu cầu
Cử nhân
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
Nhân viên toàn thời gian tạm thời
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
29/04/2024
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