Doctor Assistant Team Leader

Key Responsibilities:
Team Leadership & Training

Lead and supervise the Doctor Assistant team to ensure high standards of patient care and operational efficiency.
Monitor staff performance and provide coaching to ensure quality interpretation and service excellence.
Support the onboarding and ongoing training of Doctor Assistants to maintain consistency in service delivery and clinical protocols.

Clinical Support & Patient Care

Provide clear instructions to patients as directed by the attending doctor.
Escort patients to consultation rooms and prepare them for treatment in accordance with clinic procedures.
Assist doctors during medical examinations and procedures, ensuring patient comfort and safety.

Administrative & Scheduling Duties

Organize and manage team work schedules to ensure adequate coverage and smooth clinic operations.
Maintain accurate and up- to- date patient medical records, including reports and treatment documentation.
Coordinate and schedule patient appointments, including follow- ups and periodic check- ups.

Communication & Coordination

Conduct follow- up calls with patients who have pending care plans, missed appointments, or require additional clarification.
Serve as a liaison between patients, doctors, and other departments to ensure timely resolution of inquiries and concerns.
Process internal and external messages efficiently and ensure appropriate follow- up actions are taken.

Clinic Operations & Inventory Management

Manage workflow and staff allocation in the scan room to support orthotic production and patient evaluations.
Oversee the sterilization and maintenance of equipment in compliance with clinic standards.
Ensure consultation rooms are fully stocked with necessary medical supplies and instruments.

Quality Assurance & Ad- Hoc Duties

Perform additional tasks as assigned by Clinic Manager to support the operation
Maintain organized systems to support efficient patient flow and minimize wait times.
Ensure all relevant documentation is available and properly filed in patient records.

Requirements (Qualifications & Working Experience)
Proficient in MS Office and patient management software;
Ability to foresee internal human resource and customer service risks and gaps and make plan for the best control, management and improvement
Good problem- solving skills & the ability to handle conflicts;
Minimum 4 years of relevant working experience;
Strong organizational & planning skills;
Excellent customer service with good communication & interpersonal skills;
Must be a team player with positive attitude, showing empathy, proactive, flexible, energetic & adaptive to change;
Able to handle patient’s confidential information in a professional manner;
Excellent command of Vietnamese & English, written & spoken.
Degree in the relevant field is preferred;
Ability to work well under pressure & willing to work in shifts & overtime;

Chế độ bảo hiểm, Chế độ thưởng, Chăm sóc sức khỏe, Tăng lương, Phụ cấp thâm niên

Cập nhật gần nhất lúc: 2025-10-23 17:45:03