Director of Spa & Recreation

Lead the strategic direction and operational excellence of the spa, wellness, fitness, pool, beach, kids club and recreational facilities. Create a culture of wellness, innovation, and guest- centric service while delivering financial performance and brand- defining experiences.
Drive revenue growth through treatment sales, retail performance, memberships, and wellness packages
Monitor guest feedback and respond with timely and thoughtful service recovery or enhancements Manage departmental budgets, forecasting, payroll control, and operational expenses Source and maintain strategic partnerships with high- end wellness brands, suppliers, and wellness experts Represent the spa & recreation department in executive meetings and contribute to overall resort strategy
Oversee the creation and execution of spa menus, wellness programs, seasonal offerings, and guest activities
Ensure the highest standards of service, cleanliness, safety, and hygiene across all facilities
Collaborate with marketing, F&B, and rooms teams to promote integrated wellness experiences and seasonal events
Other duties as assigned by Executive Assistant to General Manager/ General Manager
Develop and implement the overall strategy for spa, wellness, fitness, and recreational services aligned with brand and property goals
Lead a multidisciplinary team across spa, fitness, kids club, pool, and beach operations with a strong focus on training, engagement, and service culture

Strategic thinker with excellent leadership and communication skills In- depth knowledge of luxury spa & wellness operations, financial management, and team leadership
Minimum 5 years in luxury hospitality with at least 3 years in a senior spa/recreation leadership role
Additional certifications in spa, wellness, or fitness disciplines are highly desirable
Degree in Hospitality Management, Spa/Wellness Management, or Business Administration
Fluent in English (written and spoken)
Strong computer literacy (MS Office, spa booking systems, financial tools)
Visionary with passion for wellness trends, innovation, and lifestyle hospitality

100 % salary and immediate Social Insurance enjoyment during probationary period./ Hưởng 100% lương & tham gia BHXH ngay trong thời gian thử việc.
Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy./ Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe Bảo Việt theo chính sách của IHG.
Enjoys IHG&039;s special offer for internal employee./ Hưởng các ưu đãi đặc biệt của IHG dành cho nhân viên nội bộ.
Birthday gifts and Internal Service Discount in accordance to IHG and resort&039;s policy./ Quà sinh nhật và ưu đãi dịch vụ nội bộ theo chính sách của IHG và khu nghỉ dưỡng.
13th month salary/ Chế độ thường thường niên (lương tháng 13)
Competitive salary / Mức lương hấp dẫn
Monthly Service charge./ Phí dịch vụ theo tình hình doanh thu hàng tháng.
At least 14 annual leave days/year./ Tối thiểu 14 ngày phép/năm

Cập nhật gần nhất lúc: 2025-10-18 14:00:04