Director, LoyaltyUrgent job Techcombank

Job Purpose
- To manage PnL/CLV of customer segments in line with the strategic objectives; to coordinate planning activities and select prioritized actions for each period in order to gain revenue and optimize cost to achieve the targeted profit accordance with the strategy of the bank, and manage all key drivers by Segment to maximize Customer Lifetime Value.
- To manage customer loyalty through customer engagement index, design framework for customer loyalty management
Key Accountabilities
Loyalty management
- To design/build loyalty framework and coordinate with solution team or related team to setup loyalty program/campaign program for each segment based on CVP to maximize customer lifetime value.
- Develop key index metrics to manage the customer engagement (NPS, Customer engagement index….).
- Lead RBG Loyalty initiatives engagement
- Boost loyalty and customer retention by managing the customer engagement index and requiring actions to improve.
PEOPLE MANAGEMENT
- Define team’s capability requirements and enable team member’s professional and personal development through capability assessment, training, coaching & feedback, mentoring, etc.
- Manage sub- function/ function performance & provide feedback regularly (following the annual performance management cycle)
- Attract, onboard and retain the right talents for a high- performing team
- Establish and communicate sub- function/ function and individual KRAs/ KPIs, goals, action plan, expectations and results to reporting line
- Understand & communicate relevant HR offerings to team members.
- Responsible for developing talents within the function/ sub- function
- Oversee human resources planning and execution (headcount & costs) of their function/ sub- function
- Act as a role model and promote corporate culture at function/ sub- function level
- Motivate and recognize team members’ contributions towards the team’s shared goals

Success Profile- Qualification and Experiences
- Have a university degree or MBA in Economics; Finance; Bank; Data Science or related fields. Accredited Professional Finance Certificate
- 12 years of experience in the field of customer porfolio management; Financial analysis/Data in the banking industry;
- Knowledge of data management; customer index management
- Understanding in technology platforms and systems and give requirement for BF and Data Analytics team.
- Experience in project management
- Experience in building and managing performance indicators, building reporting systems; analysis
- Experience in construction and planning; set a budget and choose priority key action...
- Experience in customer engagement, setup and build framework for customer loyalty..
- Experience and understanding of change management
- At least 6 years of management experience in the same professional field or industry.
- English requirement: According to TCB&039;s policy

13th month salary + performance bonus

Advanced health insurance for you and your family

Preferential loan policy for Techcombank’s employees

Cập nhật gần nhất lúc: 2024-04-03 11:47:15