Director, IT Operation & Infrastructure (Life Insurance Project)

Job Purpose
The Director, IT Operations is responsible for managing & operating IT Infrastructure Services function; proactively monitoring and immediately responsing to system incidents; managing incidents, problems, and ensuring respective units resolve the identified issues to make sure the incidents are not repeating.
Key Accountabilities (1)
Main work:
- Coordinate with other departments in the IT infrastructure services to understand the operation of the systems, as a basis for the efficient and stable operation of services.
- Prevent the incidents & problems from happening by:
+ Periodically review and assess the weaknesses, risks of systems.
+ Proactively address weaknesses, risks and problems on the IT infrastructure/applications/services then develop remediation plan to mitigate them in order to improve the quality of services.
- Manage & hands- on on incidents/problems solving activities:
+ Manage the troubleshooting and directly handle the occurred incidents & problems .
+ Analyze and conclude the root cause of the incidents & problems, define & implement the solutions to recover the services quickly and prevent them from repeating.
- Cooperate with operation functions to establish and apply operation best practices, standards and frameworks into the IT service operation:
+ Monitor & report the compliance of the operation activities in real- life.
+ Train and support.
+ Improve the operating processes and tools.
- Report periodically to the Head of IT Infrastucture Services.
- Develop, track, and ensure the unit&039;s costs are under the approved budget & well- spent.
Key Accountabilities (2)
Risk management and compliance:
- Ensure that team members fulfill their commitments on service quality and comply with the Bank&039;s regulations and policies.
- Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
Key Accountabilities (3)
PEOPLE MANAGEMENT
- Understand & communicate relevant HR offerings to team members.
- Manage team performance & provide feedback regularly (following the annual performance management cycle);
- Enable team member’s professional and personal development through capability assessment, training, coaching & feedback, etc.
- Responsible for developing talents within the team
- Attract, onboard and retain the right talents for a high- performing team
- Act as a role model and promote corporate culture at sub- function level
- Communicate the team and individual KRAs/ KPIs, goals, action plan, expectations and results to team members
- Motivate and recognize team members’ contributions towards the team’s shared goals
Key Relationships- Direct Manager
Head of IT Infrastructure Services
Key Relationships- Direct Reports
Officers and employees
Key Relationships- Internal Stakeholders
Departments in ITO
Key Relationships- External Stakeholders
Service Provider Partner

Success Profile- Qualification and Experiences
Qualifications
- Master Degree is an advantage.
- Have worked in the IT field for at least 12 years.
- Graduated from university majoring in IT or electronics and telecommunications. Work Experience
- English, according to TCB&039;s regulations in each period. Other requirements
- International Certificate of System.
- At least 8 years of experience in IT Operation & Development or in large organizations, especially banks.
- At least 6 years in management position. Foreign language

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-09-15 20:00:04