Director, Customer Value Management Corporate Banking

Job Purpose
The Director, Customer Value Management (CVM) is responsible for managing the PnL and Customer LifetimeValue (CLV) of customer segments in alignment with the bank&039;s strategic objectives. This role involvescoordinating planning activities, identifying opportunities and gaps within different portfolios, and collaboratingwith Business Finance (BF) and Data and Analytics (DnA) to optimize customer value.
Customer Value Management (CVM) for all Customer segments under the management of Division
• PnL management of customer segments in line with strategic objectives; coordinate business plandevelopment activities and select priority actions for each period to generate revenue and optimize costs,achieve target profit in line with the bank&039;s strategy, and manage key impact indicators (drivers) by eachsegment to optimize customer lifetime value (CLV).
• Oversee the management of PnL and CLV for various customer segments to ensure alignment with thebank&039;s strategic objectives. Develop and implement strategies to maximize revenue and cost- efficiency,achieving targeted profits by optimizing cost and enhancing the CLV of Customer Segment
• Coordinate planning activities and prioritize actions for each period to maximize customer value. Ensure thatall key drivers by segment are managed effectively.
• Work closely with various departments including marketing, product development, and customer service toensure cohesive strategies and initiatives.
• Utilize data analytics to drive insights and decisions that enhance customer value and profitability. Providedata- driven insights and recommendations to senior management for informed decision- making.
• Develop and refine customer segmentation models to improve targeting and personalization efforts.
• Collaborate with DnA Division on the development and implementation of Next Best Offer models. Ensurethe right offers are delivered to the right customers at the right time through the right channels.
• Manage the customer identification index/model for segments and sub- segments by providing requirementsto the DnA team.
• Coordinate with BF to develop customer dashboard performance management systems. Oversee campaignmanagement and relationship- based pricing strategies to enhance customer lifetime value.
• Identify opportunities and gaps (GAPs) of different categories to come up with success metrics; plan andidentify actions to be implemented through close coordination with the Business Analysis unit (BF- Finance)and the DnA Division.
Organizational cultural work
• Ensure management in Division under 3 principles: fairness, transparency and respect.
• Make sure the correct and complete implementation of corporate culture plans; all employees understandand apply consistently corporate cultural values, behavioral standards.
• Perform other related tasks as requested by the line manager.
• Be an example in building and strengthening corporate culture.
People management:
• Supervise the formulation and implementation of resource plans (allocation & costs) at the unit.
• Manage function performance & provide feedback regularly (following the annual performance managementcycle).
• Understand & communicate relevant HR offerings to team members
• Establish and communicate function and individual KRAs/ KPIs, goals, action plan, expectations and resultsto reporting line.
• Responsible for talent development at the unit.
• Motivate and recognize team members’ contributions towards the team’s shared goals.
• Attract, receive and retain talent in accordance with the organizational culture.
• Act as a role model and promote corporate culture at function level.
• Define team’s capability requirements and enable team member’s professional and personal developmentthrough capability assessment, training, coaching & feedback, mentoring, etc.

Làm việc trong môi trường năng động, chuyên nghiệp có nhiều cơ hội thăng tiến
13 tháng lương/năm và kèm theo tháng thưởng dựa trên năng lực
Chính sách phúc lợi vượt trội, hưởng theo quy định Ngân hàng

Cập nhật gần nhất lúc: 2025-09-26 00:20:03