DIGITAL PAYMENT & LIQUIDITY SENIOR OFFICER/ EXPERT

Job Overview

Be responsible to collaborate with stakeholders and supporting the Digital Payment & Liquidity Director to deliver the customer journey roadmap.
As a Digital Payment & Liquidity Officer, you will contributes to the overall success of the Digital Transformation team’s strategic vision and business objectives.
Be in charge of designing and building solutions to meet customer needs according to the End to End customer journey, ensuring the positioning values in line with selected CVP.

Key Accountabilities

Participate in product planning and manage delivery plan to the customer according to the designed process, designed products.
Develop product requirements, BRD writing and manage end to end product delivery including customer portrait identification và pain- point journey; Solution design; Solution Development; Testing; Launching; Experience Evaluation... and Solution Adjustment.
Responsible for PnL và business efficiency of solution group assigned in each period.
Collaborate and work with internal stakeholders, internal divisions and external parties to better understand the business requirements, product needs and also conduct analysis, consult solutions to related divisions in term of designing process and system.
Training and transfer solutions to related divisions.
Perform other duties as required
Be responsible for designing solutions according to customers‘ journey.
Work with Digital Payment & Liquidity Director/ Expert to identify root cause and resolve the problems to continuously improve team products/ customer journey to ensure maximum productivity.
Gather and analyze customer insights, research market (local & international) and competitors to develop new product feature requirements and enhancement plans.
Manage product backlog, develop requirement documentation, manage support tickets.

Success Profile- Qualification and Experiences

Be digitally savvy with an inherent interest in technology, innovation, business transformation, user centred design and digital user experience to understand how they all impact the business
Bachelor‘s degree in a Technology or Business or Banking or equivalent and/ or have a minimum of 2- 3 years of relevant experience in project management in a financial institution/ Fintech company.
English proficiency is required. IELTS 6.5 and above are preferred.
Have experience in Agile process and using Jira, Confluence and having ability for Prototype, mock- up, Visio,io, Axure, Figma, SQL server, PowerBI,Tableau,… is preferred.
Have basic knowledge of user interface design principles and user- centric design processes
Have experience in project management or product management roles are preferred
Have an understanding for the financial services industry and CASA, card, deposit, payment products

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-08-25 13:00:03