Deputy Service Manager cum Service Consultant

Purpose of the Job

Provide service consulting and customer support to ensure satisfaction.
Manage workshop, parts, and after- sales operations.

Key Responsibilities
Service Operations & Customer Service

Estimate cost/time and communicate clearly with customers.
Intake and diagnose customer vehicles, prepare repair orders.
Support upselling of parts, accessories, and services.
Assign jobs, monitor progress and quality.
Handle complaints, ensure high customer satisfaction.

Deputy Service Manager Duties

Monitor inventory, tools, and workshop performance.
Manage workshop, spare parts, and after- sales staff.
Control warranty, PDI, and mobile workshop.
Maintain customer database and manage technical complaints.
Develop after- sales promotions, pricing, and reporting.

University degree, technical background, 3+ years progressive experience in a dealership service department (motorcycle or automotive).
Fluent English communication.
Harley- Davidson service knowledge preferred or ability to quickly learn.
Strong leadership and team- building skills.
Valid motorcycle license (A2).
Strong sales skills and customer- first mindset.
Passion for motorcycles and the Harley- Davidson community.
Proficiency with Microsoft Office Suite; dealership management system and inventory management system experience preferred.
Excellent communication, organizational, and time management skills.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-09-19 07:35:02