Deputy Manager of Data Analytics

JOB PURPOSE:
Responsible for building a centralized reporting system, leveraging data for in- depth analysis, and developing data and machine learning models to support business activities (e.g., customer segmentation, behavior prediction). The role also involves deploying AI applications to enhance company- wide operational efficiency and decision- making.
KEY RESPONSIBILITIES:
1, Design & Implement Centralized Reporting System
- Integrate data from multiple sources (MB Life core system, CRM, Apps, etc.) to ensure accuracy and consistency.
- Collaborate with departments to standardize reporting requirements and automate information flows.
- Develop and maintain management reporting systems and multi- level KPI dashboards (ExCo, departments, partners).
2, Business Data Analysis
- Translate business questions into analytical problems and build end- to- end analytical frameworks.
- Execute or supervise segmentation models, lapse prediction, renewal behavior, upsell, and cross- sell models.
- Extract and analyze customer behavior and distribution channel data to optimize retention, cross- selling, reactivation, and improve CLV.
3, AI and Advanced Analytics Applications
- Lead implementation of AI/ML products: scoring, GenAI, fraud detection, automated underwriting, etc.
- Combine structured and unstructured data (digital footprints) to generate insights and behavioral models.
4, Process Development & Talent Building
- Establish processes to ensure efficient use and analysis of data across the company.
- Train teams of Data Analysts, AI Ops, and GenAI specialists under MBAL’s competency framework.
- Work closely with the Data Platform and Data Governance teams to ensure compliance with quality and security standards.

MIC Premium Healthcare, Life & Cancer Insurance
Competitive salary with a 14- month minimum package
15 days for annual leave & wellness allowance

Cập nhật gần nhất lúc: 2025-10-05 06:25:02