Customer Support Specialist (Japanese Communication N1/ N2) No Experience Required Salary Up To 30M

You will:
• Attends readiness training and non- technical training to ensure that they become proficient in support topics. Product/Process Improvement
• Reviews issues and contacts customers to understand issues.
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
• Provides feedback on how to improve automated tools.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

Activities: Birthday party, Employee engagement activities
20 days leave (12 days of annual leave and 8 days of sick leave)
Salary offer: from 20- 26 million grossSalary at 100% during the probationary period90% contribution of the gross salary to social insuranceFull working equipment will be provided
Training will be offered
Annual Health Checkup

Cập nhật gần nhất lúc: 2025-11-08 18:25:03