Customer Support Officer – Email Team (Night Shift) (300M to 600M VND Per Year)

ABOUT THE ROLE
We are looking for a customer- centric agent with extensive communication skills and a deep understanding of customer satisfaction insights. You will build strong and long- lasting relationships with our customers and your efforts will drive customer satisfaction, happiness, growth and bring added value to the organization.
Crossian is a high- growth technology- driven e- commerce business. Behind our success is our people. As a start- up formed in 2020, we have created a fast- paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 1000% in the last 3 years. Our mission now is to build direct- to- consumer brands and increase customer LTV.
This role is perfect for you if you are a self- starter, have at least 1 year of experience in customer service backed by proven tracked record implementing top notch customer service programs, policies and processes.
WHAT YOU WILL DO
- Identify and escalate issues to higher- level management when necessary
- Answer and address a high volume of incoming email or chat inquiries related to product issues, sales policies, and order status in a professional and courteous manner
- Collaborate with the sales and fulfillment teams to inform customers of delayed supplies or issues hindering on- time fulfillment and suggest item substitutions when necessary
- Participate in constructive quality feedback sessions with managers to enhance performance
- Adhere to performance metrics to meet service level expectations and assigned KPIs
- Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US

High- end working environment (central location, modern equipment, snack/ drink)
Premium health insurance for employees,
Competitive salary,

Cập nhật gần nhất lúc: 2025-09-12 10:15:03