Customer Support Executive (Division X)

Job Description:

Support to handle problems arising when customers install and use the Shopify Theme
Work with various teams
Conduct other tasks assigned
Advise customers on solutions when using eCommerce and Shopify
Consult, guide, and support in solving queries about Omni Themes’ products from customers through multiple support channels.
Updates to customers on the status of processing requests
Transfer technical problems, request customizing for the development team, and ensure the quality of work to deliver to customers.

Requirements:

Ready to support clients at different timezone
Having experience in Technology, E- commerce, and Marketing at least 6 months is preferable.
Fluent in English (IELTS 7.0, TOEIC 800 certificate or equivalent is preferable)
22- 25 years old
Good teamwork and Quick learner
Require Communication, Presentation, Analysis, and Critical Thinking Skills

To be a BSSer, you will have:

Salary: 8- 15M (Review every 6 months).
Monthly in- house coaching and mentor programs
Opportunities to be promoted to Support Leader/Business Analyst
Youthful and dynamic working environments with 95% members are 9x, we have many clubs: running, football, board game…
Performance bonus, seniority bonus, birthday gift
Working hours are 5 days/week
At BSS Group, tea & coffee is free. Besides, we have a bookshelf with many interesting books for our members to borrow and of course, they are free too
Opportunities to improve English skills and to gain hands- on experience in dealing with and negotiating with diverse clients
Office with a great view from the 18th floor and creative workplace design
Trained by 6+ year experienced ecommerce expert/specialists
Work with 100% foreign. Exposed to the latest technology and eCommerce trend
The State statutory holidays and collective activities organized by the Company (travel. team building, health care, volunteer…)
Other benefits according to the provisions of the Company and the Labor Code

Cập nhật gần nhất lúc: 2025-08-22 06:05:02