Customer Support Collaborator

Work with various teams
Update customers on the status of processing requests
Conduct other tasks assigned
Consult, guide, and support in solving queries about Omni Themes’ products from customers through multiple support channels
Support to handle problems arising when customers install and use the Shopify Themes and Apps.
Advise customers on solutions when using eCommerce and Shopify
Transfer technical problems, request customization for the development team, and ensure the quality of work delivered to customers.

Proficient in English with an IELTS score of 6.5 or equivalent.
Prior experience in customer support for tech or e- commerce is a plus.
Ideally a university student in their third or final year, or between 19- 25 years old.
Team- oriented with a quick learning capability.
Strong skills in communication, presentation, analysis, and critical thinking.
Basic knowledge of HTML/CSS is an advantage.
Working hours (UTC+7): Regular shift (Remote): 12:00- 16:00 Monday to Friday.
Compensation is based on actual hours worked.

Participate in regular online training sessions.
Work remotely and gain exposure to the latest technology and e- commerce.
Gain the opportunity to become an official employee if you have the desire and meet the job requirements.
Improve English proficiency and develop client relations skills.
Flexible working hours, we proactively arranged weekly and monthly.
Work in a professional, dynamic, challenging environment and improve your skills.
Salary: 60,000 VND/hour.

Cập nhật gần nhất lúc: 2026-03-26 10:15:03