Customer Support Agents (Part-Time)

Description
Were seeking some Customer Support Agents (Part- time) to assist in providing email customer support and customer queries from around the world.
Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner.The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.
Expectations

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
Provide accurate, valid and complete information by using the right methods/tools;
Identify and assess customer&039;s needs to achieve satisfaction;
Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels;
Keep records of issues/problems for further investigation from functional teams;
Work with managers on customer feedback.
Meet personal/teams targets;
Follow communication procedures, guidelines, and policies;

Requirements

Good computer skills (familiar with MS Office & Google applications);
For those who have outstanding performance after 3 months, we may extend the contract for full- time employment.
Flexible, adaptable to new changes;
Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up);
College students and freshmen are preferable;
Ability to work independently and in a team;
High sense of responsibility and enthusiasm;
Excellent interpersonal skills;
Attention to detail and desire to learn;
Familiar with smartphone/ mobile device/mobile applications;

Benefits

Nap room for a quick rest;
Laptop/computer and other equipment is provided;
Flexible working hours;
Continuous training to fully develop your potential;
International, fun, and professional working environment;
Free in- house gym and game room for everyone: We love board games, video games, PS5, ping pong, football tables, and VR games;
An open and honest culture where people are valued, treated fairly, trusted, and empowered;
200% pay on holidays and 300% on Tet.
Attractive benefits (PT: 39,000- 50,000 VND/hour);
In- house classes: Yoga and BJJ;

Cập nhật gần nhất lúc: 2024-02-02 11:55:26