Customer Support Agent (Full-Time) Requires 3 Months Experiences, English Level: Equivalent To IELTS 6.5 / TOEIC 850 And Up

Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner.The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.
We&039;re seeking some Customer Support Agents (Full- time) to assist in providing email customer support and customer queries from around the world.
Expectations

Follow communication procedures, guidelines, and policies;
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
Work with managers on customer feedback.
Provide accurate, valid and complete information by using the right methods/tools;
Keep records of issues/problems for further investigation from functional teams;
Meet personal/teams targets;
Identify and assess customer&039;s needs to achieve satisfaction;
Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels;

At least 3- 6 months experiences in Customer Support (mandatory)
Freshmen are preferable.
Good computer skills (familiar with MS Office & Google applications);
Flexible, adaptable to new changes;
Familiar with smartphone/ mobile device/mobile applications;
Attention to detail and desire to learn;
High sense of responsibility and enthusiasm;
Excellent interpersonal skills;
Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up);
Ability to work independently and in a team;

Salary and Benefits

Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Summer vacation (Paid days off and bonus);
Annual health check, annual flu vaccination;
Attractive bonus and benefits and annual salary review;
Paid leave (12 days/year).
Salary range: up to 10,000,000 VND/month;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;

Working Environment

Free in- house classes: Yoga, K- pop Dance, Choreography Dance,...
Training and career development opportunities;
Free in- house gym and game room for everyone. We love board games, video games, PS5, ping pong, football tables, and VR games;
International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
Laptop/computer and other equipment is provided.

Working time
- Work in a maximum of 40 hours per week (5 shift/week)
- Operating hours: Monday through Sunday.
All interested candidates are welcome to apply. Please send your resume (in English) expressing your interest to us!
Working Address: Tam Trinh Street, Hai Ba Trung, Hanoi

Cập nhật gần nhất lúc: 2025-09-12 22:20:02