Customer Support

Work with CRM systems and internal tools to document tickets and track resolutions.
Update customers on promotions, policies, and service changes in a proactive and friendly manner.
Handle customer inquiries and resolve issues related to orders, tracking, refunds, and product concerns.
Provide timely support through email, chat, and other communication channels, ensuring accurate and helpful information.
Stay up- to- date with Gearment’s services, policies, and fulfillment processes to provide consistent support.
Follow up and monitor fulfillment and delivery issues, collaborating with internal teams to ensure resolutions.
Suggest improvements to workflows and FAQs based on actual customer feedback.
Join training sessions, team meetings, and support cross- functional collaboration

Excellent knowledge of MS Office (Word, Excel, PowerPoint)
Active, confident, creative, and enthusiastic at work
Able to work independently
Multi- tasking skill ability
Willing to work evenings and weekends sometimes
Relationship management skills and openness to feedback
Good communication in English (Speaking and Writing) & negotiation skills
Bachelor’s Degree in Business Management or Marketing, or a related Field.
Can work under pressure, be responsible, patient, and well- organized
Become familiar with CRM software and standard IT base
At least 1 year of experience in work, and if you have experience in e- commerce or related fields, that would be an advantage
Prioritizing, time management, and organizational skills

Salary: Up to 12,000,000 Gross
Working from Monday to Friday (8.30 am – 5.30 pm)
Bonding money per quarter
Annual team building
Dynamic and professional working environment.
Premium health care insurance and annual health check- ups.
Weekly Happy Lunch on Friday
Bonuses and gifts for holidays, Tet such as Mid Autumn, Women’s Day, etc
Allocate modern working devices: Laptop, Second Monitor and anything you need.
All benefits followed Vietnamese labor law, including a 13th- month salary plus a competitive bonus.
100% official salary during the probation period

Cập nhật gần nhất lúc: 2025-08-21 15:25:03