Customer Success Manager

Build strong relationships with our customers, anticipate their needs and help them use our product to make their businesses more effective and successful
Listen to customer feedback, understand market needs, then effectively work with Design, Product and Marketing teams to improve product quality
Help customers use our service efficiently and generate direct results on the performance of their business
Work closely with your customers to develop expansion opportunities and through referrals

Have a great sense of customer service, a strong desire to learn, and be a great communicator
Passionate about customer success and helping people
Written and verbal communication skills with a professional tone
Have 1+ year experience in Customer Success or Account Management role
Able to parse feedback and contribute to the product by suggesting feature requests based on your knowledge of customers
Not required but knowledge of Key SaaS Metrics is a plus (CAC, LTV, MRR, Churn etc.)

Salary

13th &14th- month salary
Review salary per 6 months of employment
Opportunities to have stock options of a million- dollar company
Competitive NET salary package

Working Environment

Boosting your creativity and productivity at work to the highest level at our modern working place
Annual company trip
Dynamic, flexible, and equal working environment
Working day: Monday- Friday
Leave Paid: 12 days for annual leave
Flexible working hours, no dress code
Free lunch at the office provided by our own chef
Working with a team full of young and passionate talents

Cập nhật gần nhất lúc: 2024-01-02 09:08:45