Customer Service with Thai Language (IT Field) SCC ( Specialist Computer Centres) Ltd.

Why You&039;ll Love Working Here
• Performance Bonus and 13th Salary
• SCC Health Care with comprehensive coverage including Accident 24/24, Inpatient,
• Competitive Remuneration
• UK/French/Romania Working Environment
Outpatient, Dental Care and open policy for Dependents.
• Annual Health Check.
• Travel Insurance and Per Diem Allowance when travelling onsite
• Company Annual Trip and Year End Party.
Main Duties of Job:
• Provide primary phone presence in the office for the Service Desk support hotline.
• Monitor IT ticketing system (ServiceNow)- triage and distribute incidents and requests as
appropriate.
• Be the primary person managing the lifecycle of the ticket through to conclusion;
• Ensure that the speed & flexibility of response meets the business needs and respects the
contractual service levels;
• Ensure effective, rapid response and progression to Major Incidents;
• Escalation of critical and high priority tickets to line and senior management;
• To ensure that all IT Support related problems and service requests are recorded in the ITSM
tool and regularly updated;
• Liaise between departments/teams and to act on behalf of the user;

Skills, Knowledge & Experience:
• Ability to multi- task, prioritize, and manage time effectively.
• Intermediate level of English
• Excellent Thai in both writing and speaking;
• Holds at least Diploma or Degree in any field.
• Excellent Customer Skills;
• Ability to adapt/respond to different types of characters
• Experience in supporting Windows 7/10 operating systems, Microsoft Office suite (Office 365,
Outlook, Excel, Word, PowerPoint, Access) (optional basic knowledge in IT troubleshooting)
• Logical thinking, fairness, ability to quickly diagnose technical issues;
• Willing to travel
• Has a professional attitude, tact and patience;

KPI Bonus & 13th salary

Health Care Premium

15 Annual leave

Cập nhật gần nhất lúc: 2024-03-09 22:15:31