Customer Service Team Leader

To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.
To know more elements on project delivery, proactive dept KPI monitoring
To ensure close cooperation with management, optimize the customer experience.
To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems.
To own, monitor + drive all Customer Service activities.
To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with management to optimize the customer experience.
To Maintaining dept dashboards/reports
To lead & coach a team of quality control, resolution & B2B support to achieve KPI goals

Has a positive attitude, eagerness to learn, and a good team player
Proficient knowledge of customer service, and standard office practices, processes and procedures
SQL is preferable
Proficient in Ms. Office (Word, Excel, PPT) and G- suite
Good command of English, both written and speaking
Excellent communication, analytical and problem- solving and leadership skills
Degree in any major from a reputable university
3- 5 years of experience as Contact Center Team Leader both on voice and text platforms, in banking/e- commerce/fintech industry, with 1- 2 year- experience in training and quality control
Ability to work under pressure

Laptop, Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-08-20 06:20:02