Customer Service Supervisor Temp 6 months (Air freight forwarder)

Place booking with airlines/ GSA/CSA/ co- loader
Maintain good relationships with both internal and external stakeholders
Checking price with airlines/ GSA/CSA/ co- loader and Quote to oversea agents in a timely manner
Working with customer (supplier, direct shipper, forwarder, oversea agent), carriers (airlines, GSA, CSA) terminal and relevant partners related to the shipment.
Resolve related issues arisen.
Ensure compliance with customers/ oversea agents/ company Standard Operating Procedures
Coordinating with other departments to complete and ensure cargo progress.
Monitors progress to achieve month end targets
Work closely with internal operations to meet customer’s requirements
All other ad- hoc work instructions from Supervisor / Manager.
Track and monitor shipments status and inform customer accordingly
Handle all customer’s enquiries timely and effectively
Issue booking to customers/ oversea agent as their requirement
Receive the air inquiries from oversea agent/ customer
Reporting to higher level as regular basis.

Good at English (speaking & writing)
Good with figures, responsible, careful, detail- oriented, and good at teamwork.
Good at Internet, MS Office (Excel, Word, Power Point). Knowledge of ERP system is a plus
At least 2- 3 years experienced in forwarding, logistics.
Basic knowledge on air cargo as per IATA rules and regulation
Good skill of Customer Service
Bachelor Degree in Economics, Transportation, and International Business.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-09-11 23:15:02