Customer Service Staff

JOB OBJECTIVE

Comply with company regulation
Ensure to fullfil all tasks and responsible

JOB DESCRITPION

Manage to send booking request and update cargo ready daily, weekly to shipping team.
Other arising tasks requested by the customer service manager.
Arrange samples and send to the customers to introduce products.
Answering product and service questions; suggesting information about other products and services to the customers.
Complete other assignments, reports and special projects as requested by the Customer Service Manager.
Ensures customer orders to be shipped timely as ETD commitment.
Ensure to confirm customer’s designs to the related departments timely to start production and placing materials.
Work with the related departments such as QA,QC, Supply Chain,Mantainance,Planning/ Design team to develop new products and new projects.
Assisting HR Manager in day- to- day department operation and general administrative job
Receives customer order (PO) and work with relating Departments to confirm the to customers.
Work the the customers to receive all new designs, related information to develop new products.
Communicates with customers for shipping documents, other documents to be required.
Resolves product or service problems by clarifying the customer&039;s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains relationship with customers to be assigned.

Age: Under 31
Experience: 1- 2 years
Educations: Above College/ University
English: Good
Personal ability:

- High responsibility
- Ability to absorb, master the regulations, the state, accurately understand the duties and requirements assigned by CS Manager
- Honest, careful
- Fast learner, hard working and enthusiasm

Health: Good

WORKING CONDITIONS

Equipment: Provide enough the necessary equipment for for the job.
Others: Follow company’s regulations
Working location: At company’s site

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-04-19 02:30:31