Customer Service Specialist

Your role & responsibilities
Provide technical support to Microsoft consumers:
• Utilize strong knowledge of Windows system to diagnose and resolve customer issues.
• Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing.
• Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in English.
Maintain high- quality service delivery:
• Proactively identify and escalate critical issues.
• Contribute to continuous improvement of support processes and knowledge base.
• Adhere to service level agreements (SLAs) and performance metrics.
Ensure data security and compliance:
• Safeguard customer Personally Identifiable Information (PII) at all times.
• Strictly adhere to Microsoft&039;s Code of Business Conduct and data privacy guidelines.
• Maintain confidentiality of sensitive information.
Your skills & qualifications
Communication & Interpersonal Skills:
• Outstanding customer service skills with a focus on empathy, patience, and active listening.
• Excellent written and verbal communication skills in English (fluency required).
• Ability to clearly and concisely explain technical concepts to technical and non- technical customers.
Professional Attributes:
• Passion for technology and a desire to learn and grow within the IT industry.
• Adaptability and flexibility to work in a fast- paced environment.
• Ability to work independently and as part of a team.
• Strong problem- solving and analytical skills.
Shift Availability: Available to work rotating shifts as determined by the manager.
Benefits for you
• Full salary during the probationary period
• Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
• Annual Health Checkup
• 12 days of annual leave, 8 days of sick leave
• 90% contribution of the gross salary to social insurance from the company side
• Competitive salary depending on experience

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Cập nhật gần nhất lúc: 2025-08-14 17:45:02